Meet Our Staff

Doug PetersenDoug Petersen
Manager and President, Finley

Doug graduated from Mayville State University in May of 1993 and started working at CIA in May of the same year. He served as Office Manager from 1993-2002 when he was promoted to Manager and President of the agency.

He is honored to have served on the ND Professional Insurance Agents board of directors and has served as its President. Doug has three industry designations: CIC (Certified Insurance Counselor), AFIS (Agribusiness and Farm Insurance Specialist) and CPIA (Certified Professional Insurance Agent).

In 2011, Doug was honored to receive the ND 1752 Club “Agent of the Year” award. He is licensed in ND, MN, and AZ.

Renee LysteRenee Lyste
Licensed Agent/Bookkeeper, Finley

Renee began working for Citizens Insurance Agency in May of 1993. She became a fully licensed agent in January of 1994. When first employed by CIA, Renee was the receptionist and a customer service representative. In 1995, the North Dakota 1752 Club nominated Renee for Customer Service Representative of the year.  Renee took over the duties of bookkeeper in 1999. In addition to being able to sell all lines of insurance, some of Renee's duties include quoting new business, quoting and servicing health insurance and filing and processing all claims.

Lori LiljenquistLori Liljenquist
Licensed Agent, Cooperstown

Lori graduated from Moorhead State University with a degree in Business Administration. She joined Citizens Insurance Agency in November of 2003. She was previously licensed in crop and life insurance and became a fully licensed agent in January of 2004. Lori has worked with area farmers on their crop insurance since 1992.

Jan ZimprichJan Zimprich
Licensed Agent, Cooperstown

Jan graduated from North Dakota State School of Science in May of 1970 as a Licensed Practical Nurse. Jan was offered a position with Community First Insurance, Inc. in February of 1996 as a Customer Service Agent. Jan began with Citizens Insurance Agency in March 2005 and is licensed in all lines of insurance in North Dakota and Minnesota.

Kami KappedalKami Kappedal
Licensed Agent, Northwood

After graduating from Northwood High School, Kami attended Northwest Technical College in East Grand Forks were she received an Associates degree in Sales, Marketing and Management. In 2003, she moved to Bismarck and became an insurance agent where she worked for the past 11 years. In 2014, they decided it was time to move back home to be closer to family while raising their own.


300 Central Avenue
PO Box 256
Finley, ND 58230
701-524-1825 local
800-279-1820 toll-free

918 Burrel Ave SE
PO Box 625
Cooperstown, ND 58425
701-797-2824 local
888-797-2820 toll-free

220 Main Street S.
PO Box 319
Northwood, ND 58267
701-587-5921 local
877-587-5921 toll-free

All of our offices are open
8:00 AM to 5:00 PM
Monday through Friday

How can we help you today?